Refund policy

Return and Refund Policy

At PLUTOE, we want you to love what you wear. If something isn't right, we've made the return and refund process as simple and transparent as possible. Please read this policy carefully to understand your options.

1. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and unwashed, with all original tags, labels, and packaging intact
  • The item must be free from stains, odors, perfume, deodorant marks, or signs of wear
  • The item must be returned in its original packaging, including any dust bags, boxes, or accessories it was shipped with
  • Proof of purchase (order number or invoice) must be provided
  • The return request must be initiated within the return window specified in Section 2 below

We reserve the right to refuse a return if the item does not meet these conditions upon inspection. In such cases, the item will be shipped back to you at your cost.

2. Return Timeframe

  • You may request a return within 7 of the delivery date shown in your tracking information.
  • Return requests submitted after this window will not be accepted, except in cases of damaged or defective products (see Section 5).
  • To initiate a return, log into your account and select the order, or contact us directly at plutoe.biz@gmail.com with your order number.
  • Once your return request is approved, you will receive instructions on how to send the item back to us, or, where available, a pickup will be scheduled automatically.

3. Refund Process and Timing

  • Once we receive your returned item, our team will inspect it to confirm it meets the eligibility criteria outlined in Section 1.
  • You will be notified by email/SMS of the approval or rejection of your refund within 7 of us receiving the item.
  • If approved, your refund will be processed to your original payment method within 10 Days. Please note that it may take a few additional business days for the amount to reflect in your bank account or card statement, depending on your bank or payment provider.
  • For orders paid via Cash on Delivery (COD), refunds will be processed via bank transfer or UPI. You will be asked to share your bank account/UPI details securely for this purpose.
  • Refunds are issued for the value of the product(s) returned. Original shipping charges (if any) are non-refundable, except where the return is due to our error (see Section 5).

4. Exchange Options

  • If you'd like a different size or color, you may request an exchange instead of a refund, subject to stock availability.
  • Exchange requests must be made within 3 of delivery, following the same eligibility criteria listed in Section 1.
  • If the requested size/color is unavailable, we will offer you a refund or store credit instead.
  • Exchanged items will be shipped to you once the original item passes quality inspection. Standard delivery timelines (as outlined in our Shipping Policy) will apply to the replacement item.
  • We currently offer ONE free exchange(s) per order. Additional exchange requests on the same order may be subject to a shipping fee.

5. Damaged or Defective Product Handling

We take quality seriously, and if something arrives damaged, defective, or incorrect, we'll make it right.

  • If you receive a damaged, defective, or wrong item, please contact us at plutoe.biz@gmail.com within 3 of delivery.
  • Please include clear photographs/videos of the product, its packaging, and the shipping label to help us process your request quickly.
  • Once verified, you may choose between a free replacement, a full refund (including original shipping charges), or store credit.
  • In these cases, we will arrange for return pickup at no cost to you, and no deduction will be made from your refund.

6. Non-Returnable Items

For hygiene, safety, or customization reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Innerwear, undergarments, and swimwear
  • Socks and similar hygiene-sensitive accessories
  • Customized, personalized, or made-to-order products
  • Items marked as "Final Sale" or "Non-Returnable" on the product page
  • Gift cards and store credit
  • Items purchased during clearance or special promotional sales (unless stated otherwise)

Any exclusions specific to a product will be clearly mentioned on the product page at the time of purchase.

7. Return Shipping Costs

  • Change of mind returns (wrong size, didn't like it, etc.): Return shipping costs are borne by the customer, unless otherwise stated during a promotional period.
  • Our error (damaged, defective, or incorrect item shipped): We will cover all return shipping costs, and pickup will be arranged at your doorstep free of charge.
  • If you are shipping the item back yourself, we recommend using a trackable shipping method. We are not responsible for items lost in transit during a self-shipped return.
  • Where available, prepaid return labels or doorstep pickup will be offered through our logistics partners to make the process easier for you.

8. How to Initiate a Return or Exchange

  1. Log in to your PLUTOE account and go to "My Orders," or email us at plutoe.biz@gmail.com with your order number.
  2. Select the item(s) you'd like to return or exchange and the reason for your request.
  3. Once approved, you'll receive return instructions and, where applicable, a pickup will be scheduled.
  4. Pack the item securely in its original packaging with all tags attached.
  5. Track your return status via your account or by contacting our support team.

9. Need Help?

Our team is happy to help with any questions about your return, exchange, or refund. Reach out to us at:

Email: plutoe.biz@gmail.com 

We aim to respond to all return and refund queries within 1 Day.

This Return and Refund Policy is part of our [Terms of Service] and is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.