Shipping policy
Shipping Policy
At PLUTOE, we want your order to reach you quickly, safely, and without any surprises. This Shipping Policy explains how we process and deliver your orders, what it costs, and what to do if something doesn't go as planned.
1. Order Processing Time
- All orders are processed within 2 Days (excluding weekends and public holidays) from the time your order is confirmed and payment is successfully received.
- During sale periods, festive seasons, or promotional events, processing times may be slightly longer due to higher order volumes. We'll notify you on our website or via email if this applies.
- You will receive an order confirmation email/SMS as soon as your order is placed, and a separate shipping confirmation once your order has been dispatched.
2. Shipping Methods Available
We currently offer the following shipping options at checkout:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | [X-X BUSINESS DAYS] | [SHIPPING COST] |
| Express Shipping | [X-X BUSINESS DAYS] | [SHIPPING COST] |
| Cash on Delivery (COD) | [X-X BUSINESS DAYS] | [SHIPPING COST] + COD fee (if any) |
Available shipping methods may vary depending on your delivery location and product availability. All applicable options will be displayed at checkout.
We partner with trusted courier and logistics providers, including [COURIER PARTNER NAMES], to ensure timely and reliable delivery across India.
3. Delivery Timeframes
- Standard delivery typically takes 3 Days from the date of dispatch, depending on your location.
- Metro cities and major urban centers generally receive orders faster than remote or rural areas.
- Delivery timeframes are estimates and not guaranteed, as they can be affected by courier delays, weather conditions, regional restrictions, or other factors beyond our control.
- You will be able to see an estimated delivery date at checkout and in your order confirmation email.
4. Shipping Costs
- Shipping costs are calculated based on your delivery location, order weight, and the shipping method selected, and will be clearly displayed at checkout before you complete your payment.
- We offer free standard shipping on orders above 1499/-. Orders below this amount will be charged a flat shipping fee of [SHIPPING COST].
- Cash on Delivery (COD) orders may be subject to an additional COD handling fee of [COD FEE], which will be shown at checkout.
- Any shipping discounts or free-shipping promotions will be clearly communicated on our website and applied automatically at checkout where applicable.
5. Order Tracking
- Once your order is dispatched, you will receive a shipping confirmation email/SMS containing your tracking number and a link to track your shipment.
- You can also track your order at any time by logging into your account and visiting the "My Orders" section, or by visiting.
- If you have any trouble tracking your order or the tracking information hasn't updated within 3 Days of receiving your tracking number, please contact us at plutoe.biz@gmail.com.
6. Delivery Issues and Delays
We work hard to ensure your order arrives on time, but occasionally delays or issues can occur. Here's how we handle them:
- Delayed shipments: If your order hasn't arrived within the estimated delivery window, please reach out to us at plutoe.biz@gmail.com with your order number, and we'll investigate with our courier partner.
- Failed delivery attempts: Our courier partners typically make 3 delivery attempts. If delivery fails after this, the order may be returned to us, and we will contact you to arrange re-shipping (additional shipping charges may apply) or a refund.
- Incorrect address: Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by you. If you need to update your address after placing an order, contact us immediately at plutoe.biz@gmail.com — we'll do our best to accommodate changes before dispatch.
- Lost shipments: If a shipment is confirmed lost in transit by our courier partner, we will offer you a free replacement (subject to stock availability) or a full refund.
- Damaged in transit: If your order arrives visibly damaged, please refuse the delivery if possible, or contact us at plutoe.biz@gmail.com within 2 Days of delivery with photos of the damaged packaging/product so we can resolve it quickly. Please refer to our Return and Refund Policy for further details.
7. International Shipping
- At this time, PLUTOE ships only within India. (If you offer international shipping, replace this section with the details below.)
[If applicable — International Shipping Details]
- We currently ship to the following countries: [LIST OF COUNTRIES]
- International delivery typically takes [X-X BUSINESS DAYS], depending on the destination and customs processing.
- International shipping costs will be calculated at checkout based on destination, weight, and shipping method.
- Please note that international orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs or product prices.
- Delivery timeframes for international orders may be affected by customs clearance processes beyond our control.
8. Questions?
If you have any questions about your shipment or this Shipping Policy, our team is happy to help:
Email: plutoe.biz@gmail.com Phone: [PHONE NUMBER] Hours: [CUSTOMER SUPPORT HOURS]
This Shipping Policy works alongside our [Terms of Service] and [Return and Refund Policy], and is governed by the laws of India.